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Privacy Policy

Effective Date: August 15, 2025

 

Introduction
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Welcome to Nautical Neighbour. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website, located at nauticalneighbour.ca, and our services. By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this policy.

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Information We Collect
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We collect information to provide and improve our services to you. The types of personal information we collect depend on how you interact with our platform:

  • For Boat Owners (Customers):

    • Contact Information: Name, email address, phone number, and physical address.

    • Boat Information: Make, model, year, length, and a description of the service required.

    • Payment Information: Payment card details (processed securely by our third-party payment processor, not stored on our servers).

  • For Service Providers:

    • Business and Contact Information: Business name, contact person's name, email address, phone number, and business address.

    • Credentials and Professional Information: Certifications, licenses, insurance details, and a business description.

    • Financial Information: Bank account details for payment processing.

  • Automatically Collected Information: We also collect technical information when you visit our website, such as your IP address, browser type, device type, and browsing patterns. We use cookies and similar tracking technologies to enhance your user experience and for analytics.

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How We Use Your Information
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We use the information we collect for the following purposes:

  • To Provide Our Services: To connect boat owners with service providers, facilitate bookings, and manage service requests.

  • To Process Transactions: To process payments and payouts for services rendered.

  • To Communicate: To send you booking confirmations, service updates, invoices, and important notices.

  • To Improve Our Platform: To analyze user behavior and feedback to enhance our website functionality and user experience.

  • For Security and Fraud Prevention: To protect our platform, users, and service providers from fraud and unauthorized access.

  • To Fulfill Legal Obligations: To comply with legal and regulatory requirements.

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Information Sharing and Disclosure
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We share your personal information with third parties only in the following circumstances:

  • With Your Consent: We will share information with your consent, such as sharing a boat owner’s contact details and service request with a service provider to fulfill a booking.

  • With Service Providers: We provide service providers with the necessary information to complete the job you requested, including your name, contact information, and boat details.

  • With Third-Party Service Providers: We use trusted third-party services to assist us in operating our business. This includes payment processors (e.g., Moneris, web hosting providers, and analytics services. These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

  • For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order or subpoena, or to protect the rights, property, or safety of Nautical Neighbour, our users, or others.

 

​Payment Processing
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We use a third-party payment processor (e.g., Moneris) to handle all transactions. We do not store your full payment card details on our servers. The processor is responsible for the security and integrity of your payment information.

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Data Security
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We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include data encryption, secure servers, and access controls.

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Cookies and Tracking Technologies
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We use cookies and other tracking technologies to recognize your browser or device, analyze trends, and administer the website. You can control the use of cookies at the individual browser level.

 

​Third-Party Links
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Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

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Changes to This Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

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Contact Us
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If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: bookings@nauticalneighour.ca 

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